Expansion signals
Flag accounts hitting plan limits or inviting teammates faster than their tier allows.
Now live: Renewal Radar for at-risk accounts
Spot churn before it shows up in your board deck.
ACME stitches product usage, billing events, and support threads into a single account timeline — so customer teams intervene weeks earlier, not after the cancellation email lands.
Connected stack
Billing, CRM & product data
Used by customer teams at 2,400+ subscription businesses
$840M
Renewal pipeline monitored this quarter
23 hrs
Research time saved per rep, monthly
12 min
Median time from alert to first outreach
Renewal Radar
A morning briefing that tells you who to call first.
Instead of digging through five tabs, ACME ranks accounts by contraction risk, seat under-utilization, and overdue QBRs — then surfaces the three conversations that actually move NRR.
Usage decay alerts
Get pinged when daily active seats drop 20% week-over-week on any paid plan.
Billing + product in one pane
See failed charges beside feature adoption so reps know whether to troubleshoot or upsell.
Suggested playbooks
Each alert ships with a proven outreach template matched to the signal type.
Account Rooms
Every stakeholder, note, and milestone in one shared room.
Handoffs between sales, success, and support stop living in Slack threads. Account Rooms keep context attached to the customer — even when your team turns over.
Timeline that writes itself
Calls, tickets, invoices, and product milestones appear chronologically without manual logging.
Executive-ready snapshots
Export a one-page health summary before a QBR in two clicks — no slide-deck archaeology.
Permissions that mirror reality
Give finance view-only access to ARR data while CSMs edit playbooks and next steps.
Everything a post-sales team wishes their CRM did
Six modules you can toggle on as you grow — no Frankenstack of spreadsheets required.
NRR waterfall
Watch expansion, contraction, and churn layer into net revenue retention weekly.
Cohort compare
Benchmark onboarding cohorts side-by-side to see which motions stick after 90 days.
Slack & CRM sync
Push alerts to the channel your team already lives in; write back to HubSpot automatically.
Audit-ready exports
Download account histories as CSV or JSON for compliance reviews and board prep.
Self-serve portal
Customers update billing contacts, download invoices, and request seats without opening a ticket.
“We caught a $180k renewal wobble six weeks early because usage dipped before anyone complained. That one save paid for three years of the tool.”
Priya Nair
VP Customer Success, Latticeflow
Trust & compliance
Your customer data deserves adult supervision
We built for teams who get security questionnaires before they get purchase orders.
Granular access controls
Field-level permissions mean support sees tickets, finance sees invoices, and leadership sees roll-ups — never the wrong dataset.
Data residency options
Choose US or EU hosting at signup. Static IPs available on Enterprise for allow-listing.
SOC 2 Type II in progress
Annual penetration tests, encrypted backups, and a published sub-processor list you can hand to procurement.
Pricing
Pricing that scales with your book of business
Start on Starter, move to Growth when you hire your second CSM. No surprise overages on tracked accounts.
Starter
For founders wearing the CS hat
$0
- Up to 50 tracked accounts
- Renewal Radar (basic)
- 14-day data history
- Email digests
Growth
When CS becomes a team sport
$79/seat/month
- Unlimited accounts
- Account Rooms & playbooks
- Slack + HubSpot sync
- 12-month history
- Priority chat support
Scale
For multi-region CS orgs
Let's talk
- Dedicated CSM
- Custom data retention
- SAML SSO & SCIM
- 99.9% SLA
- Sandbox environment
Testimonials
Notes from the field
What revenue and success leaders say after their first renewal cycle on the platform.
Our QBR prep went from a two-day scramble to a 20-minute export. Board asked what changed — honestly, just finally seeing the same numbers as CS.
We trial a lot of tools. This is the first one where sales actually kept logging in after week two because the handoff notes were useful.
Webhook docs were clear enough that our intern wired Stripe events before lunch. Alerts fired the same afternoon. Rare.
Finance stopped pinging us for invoice screenshots. Customers pull their own receipts now and CS stays out of the middle.
Contraction alerts tagged a logo we would have missed — they had paused integrations but never opened a ticket. Saved a $60k renewal.
I care about UI. My team cares about speed. We agreed on this one, which might be a first for a software purchase this year.
Rolling out playbooks by segment took an afternoon. Reps stopped inventing outreach from scratch every time usage dipped.
EU hosting option closed our security review in one call. Procurement sent the contract the next day.
NRR waterfall finally matches what we show investors. I stopped maintaining a shadow spreadsheet in Google Sheets.
FAQ
Straight answers
The questions procurement, finance, and CS leaders ask before they flip the switch.
ACME sits on top of HubSpot or Salesforce — we don't ask you to rip out your system of record. We enrich account records with product usage, billing context, and playbooks your CRM was never designed to hold.
Stripe, Chargebee, and Paddle sync out of the box. QuickBooks and NetSuite connectors are available on Growth and Scale plans.
Starter includes 14 days. Growth pulls 12 months of invoices and usage events. Scale can backfill up to 36 months during onboarding with our team.
You can export every account timeline, alert log, and note as CSV or JSON anytime. After cancellation we purge tenant data within 30 days per our DPA.
Yes. Role templates let you hide ARR fields from support agents while still showing them product adoption charts. Custom roles are included on Scale.
Growth includes a read-only demo workspace with sample accounts. Scale adds a full sandbox tenant that mirrors your production schema.
Our standard DPA covers GDPR and UK GDPR. BAAs for HIPAA-covered customers are available on Scale with a signed amendment.
Your next renewal season
doesn't have to be a surprise.
Spin up a workspace in minutes. Import your first 50 accounts from Stripe or HubSpot and see risk scores by tomorrow morning.
No credit card · Import takes about 4 minutes